Privacy
EXP helps you discover real-world experiences, share proof of what you do, and connect with others. We collect only what is needed to verify experiences, keep the community safe, and power the app, without sharing your private data.
Last updatedTo make EXP work, we collect basic account info like your phone number or login credentials, display name, handle, profile picture, and your age to confirm you are 13 or older. When you use the app, we save the content you share—like experience completions, posts, comments, reactions, and messages—as well as your experience progress and board scores. If you choose to enable them, we also save your notification preferences and calendar reminders you ask us to add.
EXP is all about doing real things in the real world, so completing experiences requires taking photos or videos live in the app. We only access your camera and microphone when you actively take a proof photo, record a video, or choose a profile picture. EXP may use your device's speakers and/or microphone when you create or join a group. We never record audio or video in the background.
When you complete a location-based experience (like visiting a landmark, park, or venue), EXP checks your device's location to verify you are there. Your exact GPS coordinates are kept strictly private and used only for verification—they are never shown on your profile or public feeds. If you choose to display location on a public post, we only show a general label (such as the venue name or city).
We use your in-app activity—such as the experiences you view, complete, or skip—to recommend new experiences, events, and scenes you might enjoy. Any private interest preferences you pick stay private and are never shown on your profile. We do not sell your personal data, and we do not track you across other companies' apps or websites for advertising.
We collect basic technical information, like your device model, operating system, and app version, to ensure EXP runs smoothly and to fix bugs when crashes occur. Diagnostic and crash reports are stripped of personal identifying details.
You are always in control of your data. In your Profile settings, you can adjust post visibility, turn off public location labels, manage notification preferences and quiet hours, and block or mute other accounts. You can also download a copy of your account data or permanently delete your account directly from the app at any time, or by contacting contact@exp.quest.
When an account deletion request is submitted in-app or by emailing contact@exp.quest, your account enters a 30-day dark grace period during which your profile and content are hidden from other members, account access is disabled, and reactivation remains possible upon request. After 30 days, staged content erasure begins: profile details, account credentials, completed experience progress, points, proof photos, video captures, feed posts, comments, reactions, private messages, activity signals, and notification preferences are permanently erased within 90 days. EXP retains only anonymized aggregate metrics with all personal identifiers removed, alongside unlinked safety, moderation, or legal compliance records (with account user IDs set to null) where required by law or platform integrity standards.